Welcome to Naperville Music's Frequently Asked Questions
Did You Know...
The Music Dealer that sits at your school, wants you to rush into a rental decision at music registration. Often a false sense of urgency is created at the registration, occasionally this urgency is promoted by school employees. That dealer knows that if you don't rent a instrument from him that day, the odds of him getting your business drops to zero once you leave. That's because that dealer is generally not competitive with open market competition. Maybe that's why he is in the school in the first place.
Resist the pressure to rent at the school. Take a breath, get the information, get copies of everything, go home, relax, and check around. Talk to your friends, search the internet, call around, visit the stores you will do business with (some don't have a store- just a shipping warehouse). Then, from the comfort of your home, you can decide what the best rental program is for your family.
”I still remember when I went to the Band Orientation (first time ever). My son was so excited to participate...and I was too, until I saw the prices of those instruments and experienced the pressure from the salespeople at the school....so I started shopping around. Then I ran into you guys. I admit that I first thought "if it sounds too good to be true...". Your prices are unbelievable, the quality of your instruments superb, your service could not be better. Sincerely, from a very grateful mom and son.” Isabel and Thomas, Drauden Point Middle School, Plainfield, IL.
Read what others are saying- click here!
We believe that an informed parent will find our rental program the most cost effective and flexible.
We are always happy to provide you with complete information, and answer any of your questions at any time. We have been providing quality instruments at low prices to students and parents since 1974.
Our Most Frequently Asked Questions:
Will your company be attending the band and orchestra recruitment meeting at our school?
What kind of instruments do you rent?
What if I have a repair problem?
Is my repair work guaranteed?
What is the warranty on your instruments?
Are you new in business? What's your track record?
Can I apply my rental to the purchase?
Are your rentals done only at special days and times?
Do I have any other obligations?
My school has a music dealer at the school who charges a lot more than you. Do I have to rent my instrument from the company that was pre-selected for me?
Do I have to take whatever instrument is issued to me?
Can school employees 'promote' a certain vendor?
Will your company be attending the band and orchestra recruitment meeting at our school?
Possibly not, although we will have tried. In order to protect the school's favorite music dealer, many school districts prohibit us from attending at music recruitment. We operate on an entirely different business model than most rental instrument companies. Just look at our website then look at the school vendors website. We feel that we can provide our customers with a much higher level of customer service and convenience by using the modern technology available to us.
We feel that we can provide you with better products, faster service, and cheaper prices. Because of this we may be blocked from attending your school's promotional meetings. We have been renting instruments since 1976, and providing rental information on the web since January of 2004.
What kind of instruments do you rent?
All of our instruments are name brand instruments that are accepted by school districts nationwide. Unlike other dealers, we do not rent instruments that most people would consider 'used'.
Our like-new instruments, when available are a great value. These are instruments that were used for a brief period before the student quit. These instruments are sanitized, tested for proper operation, and repackaged. They are identical to brand new instruments, except that in some instances they may have very minor scratches. Most people think that they are new. While the rental rates are the same, the like-new instruments have a reduced purchase price and are a good value for most parents.
What if I have a repair problem?
For local customers who find it convenient to visit our store, We will repair your instrument while you wait, or we will provide a free loaner instrument. If coming to the store is inconvenient, simply contact us, and we will make arrangements to pickup your instrument and provide a replacement or a loaner.
Some dealers will tell you that they have a representative at the school every week to deal with student repairs. In most cases, doing business with Naperville Music means that you will have your instrument repaired or replaced days before their representatives would even make their weekly rounds.
Is my repair work guaranteed?
Yes, 100% guarantee on all repairs, and there is never any charge.
What is the warranty on your instruments?
All instruments carry the manufacturer's standard warranty. Many if our instruments carry a 10 year manufacturer warranty. Some warranty periods are less depending upon brand and model.
Are you new in business? What's your track record?
We've been in Naperville under the same ownership since 1974, that's over a Quarter Century.
We have completed thousands of rental transactions to school district students and to our own students. Actual customer satisfaction survey results show over 97% of our customers recommend us to their friends because of the superior service and great value our program provides.
Can I apply my rental to the purchase?
Yes, 100% of your rental money, less a nominal damage and repair waiver fee, applies to the purchase. And to give the most flexibility, we actually will apply your rent to the instrument you have or even to another brand or model. You only pay the price differential at the time of your purchase.
Are your rentals done only at special days and times?
Of course not. Our staff can assist you any day or time, at your convenience- No need for an appointment, or waiting in long lines at school, just to overpay.
Do I have any other obligations?
No, simply continue your rental payments or return the instrument at any time.
My school has a music dealer at the school who charges more than you. Do I have to rent my instrument from the company that was pre-selected for me?
Absolutely not. While some school districts may steer you toward a specific vendor, most progressive districts have an open policy on band and orchestra rentals. They realize that with a free choice, parents will make a decision which is to their benefit. Regardless of what might be said, you are under no obligation to do business with any pre-arranged vendor. Most people agree that free enterprise works for the benefit of the consumer. Your complete satisfaction with our products is always guaranteed.
Do I have to take whatever instrument is issued to me?
No. If you are picking up your instrument at our store, we inspect each instrument with you individually when it is rented. But if you rent from the school's dealer you definitely will take what they give you.
You can disapprove of the instrument and select another if you wish. There are never any surprises when your instrument comes home for the first time.
If we are shipping your instrument to you, your satisfaction with the quality and condition is guaranteed. If for any reason you are not satisfied, we will ship a replacement to you immediately, at no charge.
Can school employees 'promote' a certain vendor?
School employees, are not supposed to have a vested interest. While the presence of a music dealer at your school implies an endorsement, most modern day school districts will remain neutral, and support your right to make your own decision on the music dealer you wish to do business with.
You can arrange to rent from us in many ways. You can visit our store, e-mail us a no obligation reservation request, you can rent online, or you can call us to reserve your instrument, or ask additional questions.
Be sure to see how much you will save by visiting rate comparison page.
**Get started with the rental process:
Reserve Your Instrument Online
"My daughter signed up for fifth year orchestra at her grade school but wanted to start lessons before the school year started. So we looked around for the best rental price. Naperville music had the lowest prices and an unimaginably low introductory price. We rented from Naperville music and got a really good violin – the music teacher even commented on how nice it was. We have been very happy with the quality of the instruments they have provided us and the kind, courteous, no hassle service." Constance L.- Geneva
Read what other parents are saying - click here!
Remember Insurance is Included in the rates we are quoting-
and Your Complete Satisfaction Is Guaranteed!
