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| We are committed to your satisfaction. We opened in 1974 a small storefront in the western suburbs of Chicago. From that beginning, we have grown to become a shopping destination for professional, amateur and student musicians, also an internet based provider of all musical instruments to musicians around the world. 1. Return It For Any Reason We have an honest and to the point return policy. We want you to be happy with your purchase. On line orders can be returned within 10 days for a full refund. 2. Your Purchase is Secured Our web site is secured with a GoDaddy.com Web Server certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. 3. Your Product is Insured All Items are insured and shipped by UPS, FedEx, or USPS. 4. Customer Support Our staff is here to provide answers both before and after the sale. We can help you assess your needs prior to your purchase to insure that the product you select is appropriate for your needs, and we provide you with the product support after the sale to insure that you get the most from your purchase. Whether you just have a question, need an opinion, or require our immediate attention. 5. Piano Selection We offer our customers a wide selection of pianos form uprights to grands and from acoustic to digital by the Kawai piano company and the Hardman Peck piano company. We also offer a full line of digital pianos from Yamaha, and all of the portable Yamaha keyboards. There is no one piano that is right for everybody. Our staff understands that and will help guide you through the process of understanding which piano is right for your family. There are many things to consider like quality, size, style, price point, maintenance and many others that you will clearly understand after visiting our showroom. |
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| Here is what previous customers have said about their shopping experience. "It was our first time purchasing a piano and we were rather overwhelmed with choices and places to go to. We knew for sure wherever we go, we would be bombarded with sales pressure. Well, we were rather surprised the when we first visited Naperville Music. We were led to a show room full of pianos, and Rich himself showed us a few. When we expressed our desire, he brought us to that particular brand while giving us options of its models from lower end to the higher end. When my husband and I needed some privacy for discussion, he politely stepped away for a while. Since we could not and would not decide on just one store, we decided to visit another store. It was a waste of time, it was such a hassle just to get the sales man to reduce the price, not only that he kept pushing us to the piano we have no interest in even though we had expressed our desire. A few days later, I went back Naperville Music and asked to see the piano again. He patiently led me to the show room. A week later, we knew that Naperville Music is the right place to get our first piano, so we returned and cut the deal with them. Reasonably priced and excellent service!" Ruby T. "When I was looking for a new piano, I checked out numerous retail music establishments. Naperville Music's approach was different. I was shown the pianos that would fit my requirements and needs. Their approach was to let me, the customer, sit down and play the pianos with the music I play, not just some sales person who played some genre. Additionally, there was no pressure to purchase, and the sales process was very easy and simple. I am very happy with my piano purchase and would highly recommend them to any of my friends.” Steve H. "We recently purchased a new Kawai Piano from Naperville Music. It was one of the most enjoyable purchases we ever had. The knowledge and professionalism of our salesperson, Ryan, was second to none. Besides that, he is so talented a musician and demonstrated the capabilities of the piano in an extraordinary way. We visited many piano stores in the area and when it came down to the final decision, Naperville Music was comparably priced with everyone else, but their level of service made them head and shoulders above every other piano store we visited. If you want the best piano's, the best service, the best people and the best price, then you want Naperville Music." Ron and Kathy P. Oswego, IL |
Phone Hours: Monday - Thursday 12:00 Noon until9:00PM Saturday 11:00AM until 5:00PM |
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| *Any returned item must be in original factory-new condition, with all original packaging, manuals, and any supplied accessories. You must obtain an R.A. (return authorization) from Naperville Music before shipping any item back. If an item shows damage or wear, Naperville Music may choose to refuse or accept it and charge a 15% restocking fee. The return policy does not apply to: Harmonicas, headphones, software, printed music, mouthpieces, opened reeds, special orders and used items. |